thank you for existing

policies

thank you for choosing to shop with us. we truly thank you for existing and know you'll appreciate whatever object you get.
covid-19
we are not responsible for orders that may get lost or stolen during transit or upon delivery. signature required options is temporarily suspended for domestic and international shipments. for more information, contact info@palacose.com 
policies

1. policies are subject to change without notice
2. thank yourself for existing then thank the website for exisitng. 

payments
3. prices are listed in US

4. accepted payments are Apple, Paypal, American Express, Visa & Mastercard

Prices
5. prices do not  include shipping, duties and taxes.

Taxes
6. US orders will be charged US sales taxes

7. payment of duties & taxes for International orders are the sole responsibility of the buyer

shipping
8. all US  orders are shipped via USPS
9. all International orders are shipped via UPS
10. you will receive a tracking number via email when your order is processed
11. allow 1-9 business days for order processing
12. orders will be fulfilled in the order they are received
13. packages returned to our warehouse due to non-delivery will be automatically refunded minus shipping cost
14. if a tracking number is not sent within 9 business days, please email info@palacose.com
15. free shipping on US orders

returns / exchanges 
20. if you received a package that is defective or incorrect
21. if you received a package that is defective or incorrect, you have 3 days after the reception of the package to return it to our facility.
23. only the package that is clearly identified with a return merchandise authorization number will be approved by our team.
To get a return merchandise authorization number please communicate with our team info@palacose.com

24. any packages that do not meet the requirements can denied by our team.

25. you have 24 hours after the reception of your package to request a return.

terms
26. use of the website constitutes your agreement to follow our policies